Guest Suite
Guest Suite FAQ
Short answers to the questions the front desk and volunteers ask most.
Why does a suite show $0 per night?
Rates haven’t been entered yet. An admin sets them under Admin → Suites. Existing bookings keep the price they were booked at.
Why can’t I cancel a booking?
Cancellations are for managers and admins. Concierges can book, edit, check in and out and send notices. Viewers can only read.
Do notices send automatically?
Only once an admin connects a mailbox under Admin → Email and switches on Automatic emails. Until then every notice is a copy-and-paste or a Gmail/Outlook draft, and you tap Mark sent.
Can two people book the same suite for the same night?
No. The app checks every booking and blackout before saving and tells you about the overlap.
Where is the PDF statement made?
In your browser, from the booking’s charges, with your logo and building details from Admin → Organization.
What happens when I check a guest out?
The departure time is recorded, the suite is marked Needs cleaning and a housekeeping notice is queued under Notices.
Can residents book for themselves?
Not in this version. Guest Suite is a staff desk; residents call or visit the front desk.
How do I get my data out?
Admin → Data & backups: CSV exports for bookings, visitors, notices and occupancy, and a full JSON backup you can restore later.