Help center
How do I…
96 step-by-step guides for PurposeFULL Connection, CoreFitness and Guest Suite, with real screenshots from each app.
Bookings, check-ins and statements for your guest suites.
Guest Suite
Start here
Getting started as an Admin
You set the desk up once; after that the front desk runs on its own. Plan on about 20 minutes.
ManagerGetting started as a Manager
You run the desk day to day: bookings, payments, cancellations and the monthly numbers.
ConciergeGetting started as a Concierge
You book suites, welcome guests and keep housekeeping in the loop. Cancellations and payment changes go to a manager.
ViewerGetting started as a Viewer
You can see everything the desk sees, but nothing can be changed from your account. A read-only banner reminds you.
Guides by role
Admin
32 guides
Everything, including users and settings.
- Sign in and sign out
- Reset a forgotten password
- Change your password
- Read the Today screen
- Book a guest suite
- Book from the Calendar
- Find a booking
- Edit a booking
- Add a one-off charge or an extra item
- Check a guest in
- Check a guest out
- Mark a stay as paid
- Cancel a booking
- Send the visitor confirmation and staff notices
- Mark a suite as needing cleaning, or ready
- Download a PDF statement
- Email a visitor from a booking
- Read the calendar
- Run reports and export CSV
- Set up the building details and logo
- Name the suites and set nightly rates
- Add a holiday or seasonal rate
- Block dates (blackouts) and lift a blackout
- Add the security and housekeeping recipients
- Set extra items, fees, times and email wording
- Add a staff member
- Change a role, pause, sign out or delete a user
- Reset someone’s password
- Export data and download a backup
- Restore a backup
- Connect email so notices send themselves
- See who did what (activity log)
Manager
19 guides
Bookings, cancellations, payments and reports.
- Sign in and sign out
- Reset a forgotten password
- Change your password
- Read the Today screen
- Book a guest suite
- Book from the Calendar
- Find a booking
- Edit a booking
- Add a one-off charge or an extra item
- Check a guest in
- Check a guest out
- Mark a stay as paid
- Cancel a booking
- Send the visitor confirmation and staff notices
- Mark a suite as needing cleaning, or ready
- Download a PDF statement
- Email a visitor from a booking
- Read the calendar
- Run reports and export CSV
Concierge
16 guides
Bookings, check-in and check-out, notices.
- Sign in and sign out
- Reset a forgotten password
- Change your password
- Read the Today screen
- Book a guest suite
- Book from the Calendar
- Find a booking
- Edit a booking
- Add a one-off charge or an extra item
- Check a guest in
- Check a guest out
- Send the visitor confirmation and staff notices
- Mark a suite as needing cleaning, or ready
- Download a PDF statement
- Email a visitor from a booking
- Read the calendar
Viewer
8 guides
Reports and the calendar, view only.
The check-in kiosk and the staff console for your fitness center.
CoreFitness
Start here
Getting started at the kiosk
The kiosk is the iPad at the front desk. First visit takes about a minute; after that, checking in takes seconds.
StaffGetting started as Staff
The staff console is where you see who is in the building, help members and fix check-ins.
AdminGetting started as an Admin
Set the center up once: activities, the waiver, the kiosk behaviour and staff logins.
Guides by role
Members at the kiosk
5 guides
Residents, guests and staff checking in on the front-desk iPad.
Staff
13 guides
Check-ins, members, visits and reports in the console.
- Open the kiosk on the front-desk iPad
- Get your QR pass again
- Sign in to the staff console
- Read the Overview
- Add a member from the console
- Find a member and see their history
- See who still needs to sign the waiver
- Export the member list
- Check someone in from the desk
- Check someone out or close open visits
- Review visits and export them
- Run reports and export CSV
- Change your password
Admin
18 guides
The full console, plus activities, documents, staff accounts and settings.
- Open the kiosk on the front-desk iPad
- Sign in to the staff console
- Read the Overview
- Add a member from the console
- Find a member and see their history
- See who still needs to sign the waiver
- Export the member list
- Check someone in from the desk
- Check someone out or close open visits
- Review visits and export them
- Create or edit an activity
- Reorder activities or hide one from the kiosk
- Run reports and export CSV
- Add or edit a waiver or document
- Set automatic check-out, kiosk timeout and face strictness
- Add a staff account
- Change your password
- Read the activity log
Volunteer programs, training, hours and messaging for your community.
PurposeFULL Connection
Start here
Getting started as a Resident volunteer
Four tabs run your volunteering: Programs, Training, Hours and Chats. More holds your profile, help and sign out.
Community volunteerGetting started as a Community volunteer
Volunteers from outside the community apply first. Once staff approve the application the whole app opens up.
StaffGetting started as Staff
Staff accounts without an admin role see the same tabs as volunteers. Ask an admin for an admin role to run programs and approvals.
AdminGetting started as an Admin
Set up locations, roles and the first programs; then your week is approvals, check-ins and messaging.
Guides by role
Resident volunteer
13 guides
Residents who volunteer: programs, training, hours and chats.
- Create an account
- Sign in, sign out and reset your password
- Complete your training and waivers
- Find programs (list, calendar, schedule)
- Sign up for a program
- Cancel your spot in a program
- Show your pass and check in on the day
- Clock in, clock out and track your hours
- Chat with your group
- Update your profile, skills, availability and reminders
- Change your password
- Switch on dark appearance
- Open the in-app help center
Community volunteer
13 guides
Volunteers from outside the community, after their application is approved.
- Create an account
- Sign in, sign out and reset your password
- Complete your training and waivers
- Find programs (list, calendar, schedule)
- Sign up for a program
- Cancel your spot in a program
- Show your pass and check in on the day
- Clock in, clock out and track your hours
- Chat with your group
- Update your profile, skills, availability and reminders
- Change your password
- Switch on dark appearance
- Open the in-app help center
Staff
11 guides
Staff members who volunteer or coordinate without admin rights.
- Sign in, sign out and reset your password
- Find programs (list, calendar, schedule)
- Sign up for a program
- Cancel your spot in a program
- Show your pass and check in on the day
- Clock in, clock out and track your hours
- Chat with your group
- Update your profile, skills, availability and reminders
- Change your password
- Switch on dark appearance
- Open the in-app help center
Admin
24 guides
The admin control center: programs, approvals, users, roles, locations, messaging, reports and system.
- Sign in, sign out and reset your password
- Find programs (list, calendar, schedule)
- Chat with your group
- Update your profile, skills, availability and reminders
- Change your password
- Switch on dark appearance
- Open the in-app help center
- Post a program (activity)
- Edit, message or cancel a program
- Run the Check-In desk
- Approve or reject hours
- Log hours for a volunteer
- Review community volunteer applications
- Manage user accounts
- Review volunteers and their onboarding
- Create admin roles and permissions
- Add locations
- Create a messaging group
- Send a mass email
- Schedule a training session
- Track waiver sign-offs and templates
- Read analytics and export reports
- Email, backups and data export (System)
- Turn on the AI assistant