PurposeFULL Connection
PurposeFULL Connection FAQ
Short answers to the questions the front desk and volunteers ask most.
Why can’t I sign up for a program?
Sign-ups open once Training shows Training complete and your waivers are signed. Community volunteers also need an approved application.
What is the difference between a resident and a community volunteer?
Residents live in the community and are verified by staff. Community volunteers come from outside, apply first and are approved by staff.
I forgot to clock out
Tell your coordinator; an admin can edit or log the hours for you under Admin → Overview → Log hours.
Where do my hours show up?
Hours → Service history. Approved hours count towards your totals, your badges and the community’s reports.
Why don’t I get emails?
Email goes out only when an admin has set up the email service under Admin → System. Until then everything still shows inside the app.
How do I get into a chat group?
Groups are created by admins under Admin → Messaging. Ask your coordinator to add you.
Can I use it on my phone?
Yes. It is a web app; open the address in Safari or Chrome and add it to your home screen.
Is my data backed up?
Yes. A backup runs every night and the last seven are kept; admins can also back up or export at any time under Admin → System.